Updated: December 28, 2010 

Section 1 — Introduction

At OnStage-DC, we respect your privacy and value the trust and confidence you place in us. We are committed to safeguarding your privacy while you're using the OnStage-DC.com web site. This privacy policy (referred to on this page as the "Policy") describes our commitment to your privacy. By using the OnStage-DC.com web site (referred to here as "OnStage-DC.com" or the "site", and accessible on the Web at www.OnStage-DC.com), you acknowledge that you understand and expressly agree to this Policy.

When you use OnStage-DC.com, we may collect information about your visit to the site and information that you provide. This Policy describes:

  • What personal and other information we collect (Section 2).
  • How your personal information is used (Section 3).
  • With whom your personal information may be shared and Your California Privacy Rights (Section 4).
  • What security precautions we implement to protect the loss, misuse or alteration of your personal information, including your credit card information (Section 5).
  • How you can access, update, correct, or delete the personal information we collect from you (Section 6).
  • What choices you have regarding the collection, use, and distribution of your personal information, including your ability to choose to receive promotional information by e-mail (Section 7).
  • How you can contact us regarding this Policy and our privacy practices (Section 8).
  • What special privacy practices and rules are in place regarding the OnStage-DCRewardsCenter program (Section 9).

Please note that this Policy only addresses OnStage-DC privacy practices concerning information we collect from the OnStage-DC.com web site (www.OnStage-DC.com) and not other sites or other sources. This policy does not apply to information that we may collect from any other source or from other OnStage-DC activities or programs.

Please carefully read this Policy before completing a User Profile on OnStage-DC.com and before enrolling in the OnStage-DCRewardsCenter. If you also plan to enroll as a Member in the OnStage-DC Rewards Center through the OnStage Podcasts web site, please also carefully read Section 9 of this Policy, which contains special supplemental privacy practices and rules that apply to the personal information that you provide to us to become a Member in the OnStage-DC Rewards Center.


A Note About Changes to This Policy

Please note that this Policy may change without special notice to you. Please check back to review this Policy whenever you visit the site as you will be deemed to have read, understood, received notice of, and agreed to any changes. This Policy supercedes all previous statements or policies concerning OnStage-DC's collection of personal information from the OnStage-DC.com web site.

The date of the last update to this Policy is always indicated near the top of the page and any change in the date of this Policy since the last time you had visited the site shall constitute notice to you that the Policy has changed since the last time you visited the site. You may also see periodic statements displayed on the site notifying you that our Policy has changed, especially in places where we collect personal information from you. The last update to this Policy shall also be its effective date.


Section 2 — The Personal Information We Collect from You on OnStage-DC.com and How We Collect It

We collect personal information in several ways from several different parts of the site. The information we collect includes two basic kinds: (1) information that can identify you as a specific individual, such as your name, telephone number, or e-mail address, and (2) information that we use only as data in the aggregate. We do not knowingly collect personal information from individuals under the age of 13.

We ask for and collect personal information in the following circumstances:


1. When you register on OnStage-DC.com and create a User Profile

When you register on OnStage-DC.com and create a User Profile, we ask for the following personal information:

  • Name
  • Addresses (home, billing)
  • Telephone number
  • E-mail address
  • Password
  • Age
  • Alma Mater
  • Whether you want to receive e-mail updates

We store this information in your User Profile which allows us to provide you with better service and targeted discounts and deals.


2. When you purchase tickets and make a reservation online

We collect a certain amount of personal information about you (and, if necessary, your companions) when you make reservations or purchase tickets online, whether you purchase tickets while logged in with a User Profile, or while not logged in (i.e., as a guest). We use this information to fulfill your booking requests. This information includes:

  • Your name
  • E-mail address
  • Mailing address (if necessary)
  • Billing address
  • Telephone number
  • Credit card type, number, expiration date, and security ID
  • Venue
  • Discount types (if any)
  • Ticket pick-up/delivery options
  • Promotional codes used (if any)

If you use the site to purchase tickets for more than one person, we may also ask for the name of each companion so that we may issue a ticket in each person’s correct name. We do not use these names of other persons for any other purpose. We may also ask for your telephone number so that we can contact you in the event that there is a major scheduling change.

In addition, when you purchase tickets while logged in to the OnStage-DC.com site with a User Profile, we also save information about your canceled reservations, if any. Also, if you choose, we can save information regarding venues that you have researched, but have not yet booked. You also have the option to view a list of confirmed reservations you made online, as well as any canceled purchases.


3. When you make purchases of OnStage-DC merchandise online

We collect some personal information from you when you make purchases through our online store for the purpose of fulfilling your order. This information includes:

  • Name
  • Address
  • E-mail address
  • Credit card type, number, expiration date
  • Dollar amount purchased

4. When you enroll in the OnStage-DC Rewards Center

When you become a member of the OnStage-DCRewardsCenter, we collect the following information about you:

  • Name
  • Primary Address

We also request other information, which you may optionally provide, including your:

  • E-mail address
  • Company name
  • Telephone number
  • Income range
  • Example of recent purchase
  • Date of birth
  • Gender

5. When you request promotional information

When you request information online, such as brochures and gift catalogs, we collect information from you that is necessary to fulfill our service obligations to you. This information may include your name, address and telephone number.


6. When you contact us through the site

If you contact OnStage-DC.com through our 'Contact Us' page, we may keep a record of that correspondence which includes your e-mail address and any other information you provide to us in your correspondence.


7. When you browse and otherwise use the web site (Cookies)

Each time you visit OnStage-DC.com, we collect some information automatically about your computer by means of a "cookie". A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. You can always choose not to receive cookies by setting your web browser's options to refuse to accept cookies.

Generally, we use cookies to:

  • Remind us of who you are and to access your account information (stored on our secure servers) to deliver to you a better and more personalized service. This cookie is set when you register or enter your login ID and password.
  • Estimate our audience size. Each browser accessing the site is given a unique cookie which is then used to determine the extent of repeat usage, usage by a registered user versus by an unregistered user, and to help target advertisements based on your interests and behavior.
  • Measure and track certain traffic patterns, including information like the areas of the site you have visited, and your visiting patterns in the aggregate. We may use this information to better personalize the content, banners, and promotions that you and other users will see on the site.

In addition, we collect certain technical information from your computer each time you request a page during a visit to the site. This information is collected from your computer's Web browser and may include your IP address, operating system and Web browser software (e.g., Internet Explorer or Netscape).


Section 3 — How We Use Your Personal Information

We use the information that you provide or that we otherwise collect while you're using the site in the following ways:

  • To make your experience on the site more enjoyable and to provide you with offers and products that meet your particular interests.
  • To help us refine site design and layout, improve site content, and compile demographic information about site visitors.
  • To help us understand how customers use our site.
  • To communicate with you in order to fulfill our service commitments.
  • To notify you about special offers, promotions and site enhancements by e-mail, when you choose to receive them.
  • When you shop online on our site: If you make an online purchase from the site, we use the information obtained during your visit, such as your credit card number and contact information, to process the order. To learn more about how we keep your credit card information secure, please refer to Section 5 of this Policy.

Section 4 — With Whom We Share Your Personal Information


In General

We work with certain reputable independent contractors who perform certain tasks for us on a contract basis. These tasks and categories of contractors include storing and managing customer information, and providing advice about and support for our products and services. By using these contractors, we can better offer you a variety of products and services. A partial list of the services we contract for includes the following:

  • OnStage-DCRewardsCenter management
  • OnStage-DC e-mail services
  • Customer data storage and processing
  • Order fulfillment

In addition to our contractors, we also have relationships with certain trustworthy business partners of another category who would like you to be provided with information about their various products and services that we believe would be of interest to you. We share your personal information with these business partners.

If you make a request for information about, subscribe to, or make an online purchase of, goods or services offered by one of our business partners on the OnStage-DC.com site, you are giving us your express permission to share your personal information with that business partner so that your request, subscription, or purchase can be fulfilled under that partner's own online privacy policies and practices. If you enter an OnStage-DC sweepstakes or contest online, your personal information may be shared with the OnStage-DC business partners who are co-sponsors of the sweepstakes or contest and who are likely to have different privacy policies and practices than OnStage-DC.


Your California Privacy Rights

If you are a California consumer, upon your request (see Section 8 of this Policy entitled “Contacting Us Regarding This Policy”), we will disclose to you what personal information of yours was shared with what third party business partners within the immediately preceding calendar year (including disclosing to you our partners' names and addresses) if such information was used by our partners for their marketing purposes.


Data in the Aggregate

We may disclose aggregated user statistics (for example, a statistic indicating that 45% of our users are female) to describe our services to prospective partners, advertisers, and other selected third parties, and for other lawful purposes.


Reservation of Rights

We reserve the right to disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this Policy or who may be causing injury to or interference with (either intentionally or unintentionally) OnStage-DC's rights or property, other OnStage-DC users, or anyone else who could be harmed by such activities. We may disclose or access account information for administrative or other purposes that we deem necessary to maintain or improve our products, services or the operation of this site, for law enforcement purposes, or when we believe in good faith that the law requires it.


Other Sites May Collect Information

Please also be aware that when you click on an advertisement on another site that is linked to OnStage-DC.com, or when you otherwise use web sites that link to the OnStage-DC.com site, your personal information may be collected by those sites. This Policy does not cover the privacy practices of any such other web sites, and we cannot accept responsibility or liability for the privacy practices of those other sites. Please refer to those sites' privacy policies for information about their practices.


Special Note for OnStage-DC Rewards Center Members

When you join the OnStage-DCRewardsCenter, you agree to allow OnStage-DC to share with participating business partners of the OnStage-DCRewardsCenter your personal information for the purpose of providing you with information and promotions. Please refer to Section 9 of this Policy to learn about how the OnStage-DCRewardsCenter uses your personal information.


Special Note for Customers of Other Carriers and Travel-Related Service Providers Using OnStage-DC.com for Reservation and Ticketing Services

OnStage-DC provides reservation and ticketing services for certain transportation carriers and travel-related service providers. By using OnStage-DC.com for reservation and/or ticketing for the products or services of another carrier or travel-related service provider, you expressly give permission to share your personal information with that carrier or service provider, who shall treat your personal information in accordance with its own privacy policies and practices. For information about the privacy policies and practices of another carrier or service provider, please contact that carrier or service provider directly.


Section 5 — What Security Precautions We Have in Place to Protect the Loss, Misuse, or Alteration of Your Personal Information

When you place orders, or access account information from the site, we use SSL ("Secure Sockets Layer") encryption technology to safeguard the confidentiality of your personal information and protect your credit card information as it travels over the Internet. Once we receive your credit card information, it is stored offline in our secure data center. We protect against unauthorized access all of the customer data we collect by means of firewalls and other security

Your User Profile Information and OnStage-DCRewardsCenter account Information (should you enroll in the OnStage-DCRewardsCenter) are password-protected. We recommend that you do not divulge your password to anyone. Also remember to sign out of your OnStage-DCRewardsCenter account and consider closing your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet "cafe."

When you give OnStage-DC personal information online, that information may be sent electronically to servers outside and separate from OnStage-DC and outside of the state where you originally entered the information. In addition, that information may be used, stored and processed outside of OnStage-DC and outside of the state where you entered that information. Whenever we handle personal information as described above, regardless of where this occurs, we take steps to ensure that your personal information is treated securely.

Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to OnStage-DC.com, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. However, we cannot accept liability for disclosure of any personal information due to errors in transmission or unauthorized ads or errors and omissions of third parties.


Section 6 — Our Policy on Allowing You to Access, Update, Correct, or Delete Your Personal Information Collected from OnStage-DC.com

When you register on OnStage-DC.com and create a User Profile, you can choose not to receive information and offers by e-mail.

You may change your preferences regarding whether you want to receive mail or e-mail at any time by accessing and updating your User Profile. You may access your User Profile by clicking on the ‘Your OnStage Pass’ link in the navigation bar on most pages of the OnStage-DC.com web site.

You may make changes to your OnStage-DC Rewards Center information by contacting the OnStage-DC Rewards Center at ‘Contact Us’ or by accessing your OnStage-DC Rewards Center account information online at www.OnStage-DC.com.

If you have processed a request to delete, correct, or update any part of your User Profile or OnStage-DC Rewards Center Account, we will make every reasonable effort to see that your instructions to delete and/or make revisions are also communicated to and/or accessed by our contract service providers who may have received your personal information and that they too have either deleted and/or revised the information in accordance with your latest instructions. Changes made in either your User Profile or OnStage-DCRewardsCenter account will not be reflected in the other account until you make such changes.

Please note that our contract service providers require a reasonable amount of time to update, correct, or delete the information in accordance with your instructions.


Section 7 — Your Choices Regarding Collection, Use, and Distribution of Your Personal Information, Including Your Ability to Choose Not to Receive Promotional Information by E-mail

We may, from time to time, send e-mail correspondence regarding OnStage-DC products and services to customers who have a User Profile and who have opted into the e-mail program.

We also may, from time to time, offer you the choice to receive promotional information about our trustworthy business partners by e-mail. If you do not want to receive such e-mail messages, you will have the opportunity to indicate your choice when such services are offered. You also may change your e-mail preferences at any time by accessing your User Profile or OnStage-DCRewardsCenter account information.


Section 8 — Contacting Us Regarding This Policy and Regarding Your California Privacy Rights

California Civil Code § 1798.83 entitles residents of California to request information concerning with which third parties OnStage-DC has shared personal information in the immediately preceding calendar year for those third parties’ direct marketing purposes. California residents may submit one request per calendar year in the form of a report that details: (a) what types of information OnStage-DC shared, (b) with whom OnStage-DC shared such information and (c) the nature of the third parties’ businesses.

If you have questions or concerns regarding this Policy, you may use the form on the 'Contact Us' page at the top of most pages on the OnStage-DC.com web site. Select California Privacy Rights from the drop-down menu on the page. Be certain to provide your complete mailing address on the form. You may access the 'Contact Us' page by clicking the link at the top of most pages on this site.


Section 9 — Special Privacy Practices and Rules for the OnStage-DC Rewards Center



If you enroll as a member of the OnStage-DCRewardsCenter, there are special supplemental privacy practices and rules that apply to the personal information that you provide. These special rules and privacy practices, which you understand and expressly agree to when you join the OnStage-DCRewardsCenter, are presented below. Please note that these special rules and practices pertain only to the OnStage-DCRewardsCenter. They do not apply to the personal information that you provide to us on other portions of OnStage-DC.com.

In the event of any inconsistency between any portion of Section 9 and any other portion of this Policy, that portion of Section 9 that is inconsistent with any other portion of this Policy supercedes and governs over the inconsistent Policy term(s) with respect to the privacy rules and practices of the information collected under the Program.


Information Collection

When you become an OnStage-DCRewardsCenter member, we collect your name, address, and country. We may request other information which you may provide at your option. This optional information includes your e-mail address, company name and address, income range, work telephone number, and date of birth.

The OnStage-DCRewardsCenter may also receive personal information about you from participating business partners of the Program.


Choices are available to you regarding the use and sharing of your personal information

By joining the OnStage-DC Rewards Center, you expressly give us your permission that the personal information that you have provided to us by joining the OnStage-DC Rewards Center may be accessed by or shared with our program's trustworthy business partners through our reputable contract service providers under that partner's own policies and practices.

In addition, you agree that we may update and/or revise database information that we currently have about you. You also agree that we may send you by mail information about the Program, and other information, including information provided by our Program's participating business partners. These practices are necessary to administer the Program and its services. We will also inform you about special offers and promotions regarding products and services that may be of interest to you.

When you enroll in the Program, you may elect not to receive special information and offers by e-mail. You may also at any time change your preferences regarding whether you want to receive mail or e- mail by contacting the OnStage-DCRewardsCenter.

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